RENTAL CANCELLATION POLICY

One persons perfect day on the water may be too hot for somebody else and too cold for the next person.  As a rental company, last minute cancellations are very costly.  At the same time, we understand that things come up and we don’t feel it is right for you to loose your entire rental fee if you have to reschedule.

Our Cancellation policy is simple and strict, but fair.

  • You may cancel your reservation at any time but no refunds unless its within 24 hrs.
  • We DO NOT give refunds within the 4 hrs, rather we will credit your account for use another time.
  • If you cancel with 24hrs or more days notice there will be no penalty.
  • Any cancellation with less than 24 hrs notice, for any reason, will result in a $50 rescheduling fee.
  • We do not allow cancellations for less than ideal weather.  If the weather is bad due to high winds, lightning or very heavy rain we will call you to cancel and you will NOT be charged the rescheduling fee.
  • We reserve the right to cancel any rental at any time due to extreme conditions deemed unsafe.
  • We do not offer REFUNDS due to equipment problems, if your boat breaks down or you end up having a boating adventure that you feel is not as described we do not do REFUNDS but can give out a Gift card store credit up to $500 towards a rental at another time.

Every Boat rental experience will be different and we can not even begin to describe all the things that could possibly happen on the water good and bad, we will do our best to keep our customers as safe as we can and will be there to assist along the way. Remember this is going to be an ADVENTURE so have fun.

There are no refunds due to late check-ins, early return, change of plans, illness, weather, car problems, or boat break down problems. 

Once the renter has reviewed their assigned watercraft and finds it to be acceptable, no refunds will be issued. There are no refunds for early return of the watercraft for any reason, including the development of thunderstorms or other weather related activity.

Equipment Breakdowns

Preventive maintenance is regularly performed on all canyon lake adventures rental equipment. However, Renter understands that motorized watercraft are mechanical in nature and may on occasion break down. In such case, Rental fees will be prorated based on time used. There shall be no additional compensation for lost rental time, incovenience, or aggravation. If it is determined that the breakdown occurred due to Renter negligence or carelessness (including running down the battery or striking a floating object), then the renter is responsible for the cost of repairs and / or towing of the watercraft.

 

Weather Cancellations

If weather conditions are overcast, cold, cloudy and rainy, but no warnings are issued by the NWS, your rental still stands for the day.

In the case weather turns severe while you are on the lake seek a place of safety such as a cove or a protected shoreline, and call us immediately.  Anchor the boat at the bow (front) into the wind. If at all possible return to the dock. You need to always be aware of the weather and your location on the lake. We cannot give refunds for time not used during a pop-up storm, but you can reschedule and receive a time credit.


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